At Royal Vapery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or contact our customer service team.
By using our website or purchasing from Royal Vapery, you agree to the terms of this Privacy Policy.
1. Who We Are
Royal Vapery is a UK-based online vape store offering premium vape kits, e-liquids, disposable vapes, batteries, and accessories.
If you have any questions about how we handle your data, you can contact us directly at:
📧 support@royalvapery.co.uk
📱 WhatsApp Support: +44 7407 695311
2. Information We Collect
We collect personal information when you:
- Create an account or place an order
- Subscribe to our newsletter or loyalty programme
- Contact our support team via email, chat, or WhatsApp
- Browse our website and accept cookies
This information may include:
- Name, email address, and phone number
- Billing and delivery address
- Payment information (processed securely by third-party providers)
- Order details and purchase history
- Technical data such as IP address, device type, and browser cookies
3. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support and resolve issues
- Send updates about your order or account
- Improve website functionality and customer experience
- Offer promotions, discounts, and new product updates (only with your consent)
- Ensure compliance with age verification and vaping regulations
4. Age Restriction (18+)
Royal Vapery only sells products to customers aged 18 years or older.
By using our website or making a purchase, you confirm that you meet this age requirement.
We may use third-party verification tools to confirm your age before fulfilling any order.
5. Payment and Security
We do not store your full payment details. All transactions are processed securely through trusted third-party payment providers such as Viva Wallet Or World Pay.
We use SSL encryption to protect your personal data during transmission.
6. Cookies and Analytics
Our website uses cookies to enhance browsing, remember preferences, and improve site performance.
We also use trusted analytics tools such as Google Analytics and Meta Pixel to understand visitor behaviour and measure marketing performance.
You can control or delete cookies through your browser settings at any time.
For more details, see our Cookie Policy (if available).
7. WhatsApp and Customer Communication
When you contact us through WhatsApp, we may collect your name, phone number, and order reference to assist you.
All communications are kept confidential and used only to provide customer service or support related to your order.
8. Data Sharing and Third Parties
We only share your information with trusted service providers that help us operate our business, such as:
- Payment processors (PayPal, Stripe, Shopify Payments)
- Delivery and logistics partners (Royal Mail, DPD, Evri)
- Analytics and advertising partners (Google, Meta)
- Email or SMS platforms (Mailchimp, Klaviyo)
We never sell or rent your data to any third party.
9. Data Retention
We keep your personal data only for as long as necessary to fulfil orders, comply with legal requirements, and resolve disputes.
After this period, your data will be securely deleted or anonymised.
10. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of any inaccurate information
- Ask for deletion of your personal data (right to be forgotten)
- Withdraw consent for marketing communications
- File a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled
To exercise these rights, please email support@royalvapery.co.uk with the subject “Data Request”.
11. Marketing and Emails
If you subscribe to our mailing list, we may send you occasional emails about promotions, product updates, or special offers.
You can unsubscribe at any time by clicking the unsubscribe link in any of our emails.
12. Links to Other Websites
Our website may include links to external websites such as brand partners or social media pages.
We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before sharing any information.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.
Please check this page regularly to stay informed about how we protect your data.