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📦 Orders placed between 23–30 July will be dispatched on Friday, 31 July. Thank you for your patience!
📦 Orders placed between 23–30 July will be dispatched on Friday, 31 July. Thank you for your patience!

Refund and Return Policy

Last updated - 2 July 2026

This refund and return policy explains how to cancel an order, return an item, and receive a refund from Royal Vapery. Royal Vapery, operated by RRF Trading Ltd, follows UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. Your statutory rights as a UK consumer remain unaffected, and this policy works alongside our terms and conditions.

Your 14-day right to cancel

You have the right to cancel your online order within 14 days of receiving it. The 14-day cancellation period applies under the Consumer Contracts Regulations 2013, without the need to give a reason. To cancel, contact the support team by email at support@royalvapery.co.uk or WhatsApp on 07861 338877 with your order number.

Which products are eligible for return?

Royal Vapery accepts returns for 3 categories of item. Each category meets a specific condition for a refund or replacement.

  • Unused and unopened items: Products returned in their original, sealed packaging.
  • Faulty or damaged items: Products that arrive defective or damaged in transit.
  • Incorrect items: Products sent in error by Royal Vapery.

Which products cannot be returned?

For health and safety reasons, Royal Vapery cannot accept returns of opened e-liquids, pods or mouthpiece items once the seal is broken. Hygiene rules make used vaping consumables non-returnable, in line with standard UK vape retail practice. The exclusion does not affect your rights if an item is faulty.

How to return a faulty or damaged item

Return a faulty or damaged item by contacting Royal Vapery within 48 hours of delivery. Provide your order number and a clear photo or video showing the issue, sent to support@royalvapery.co.uk or via WhatsApp on 07861 338877. Royal Vapery then issues a return authorisation before you send the item back.

How refunds are processed

Royal Vapery processes an approved refund to your original payment method, within [FLAG: confirm turnaround, e.g. 5 to 10] working days of receiving and checking the returned item. Refunds cover the price of eligible items. Payment returns to the card or account used at checkout.

Return postage costs

For faulty, damaged or incorrect items, Royal Vapery covers the cost of return where the fault lies with the retailer. For a change-of-mind cancellation under the 14-day right, the customer is responsible for return postage unless stated otherwise. [FLAG: confirm this split matches your policy.]

Device warranty

Vape devices sold by Royal Vapery carry any manufacturer warranty that applies to the product. Report a device fault that appears after use to the support team, who advise on the manufacturer warranty process. [FLAG: confirm whether you offer a set warranty period, e.g. 12 months.]